The technology of customer service has a dark side. According to Es, Rami the broaway hit Hamilton was not really that successful, but he take credits of activist creator and the play with the help to make the consumers and retailers aware of bots can do.
Not a long after, Miranda wrote an impassioned about anti-bot op ed in NYT. It was written that they took an action about bots to take the best seats within a time they going to sale. When the time the real consumer will take place, it will be gobbled by the bots.